Tuesday, September 23, 2014

Huge iPhone 6 Demand Crashes Websites, Causes Glitches

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At midnight Pacific time, when everyone who wanted to be first to preorder their iPhone 6 or iPhone 6 Plus hit the Apple (AAPL) Store website, they found the door closed. And hours after that, the site was still down, according to the technology website cnet.com. Others sites set to take orders for the latest offering from Apple, T-Mobile (TMUS) and Sprint (S) also had problems dealing with the flood of consumers who want the newest technology as soon as it's available. Those who place preorders through Apple are offered either free shipping or pickup at an Apple retail store. For those who don't want to play the online game, Apple stores are scheduled to begin selling the iPhone 6 at its physical stores at 8 a.m. Sept. 19. Complaints Expressed on Social Media Those trying to get the new phones took to social media to complain that even when they got on an order site that they found certain models and colors unavailable. It was something of an embarrassment for a technology company that was well aware of how many consumers clamor for its devices when they are first released. After the initial feverish burst of interest died down, Apple appeared to get things under control. At about 3 a.m. Pacific time, users reported the site was working and taking orders for all types of phones. Still, some noted that specific colors, like gold, apparently were in such demand that orders are showing delivery dates several weeks out. For in-stock units, buyers can expect to get them on Sept. 19. The iPhone 6 Plus appears to be the most popular offering, with some mobile carriers not offering delivery until mid-October. Apple has had a history of huge demand for its new devices when they're released and has not always been able to keep up with it. With the 2012 release of iPhone 5, Apple couldn't supply enough devices to avoid a sellout on launch day. This time, though, the company has said it has ordered far more devices be built to avoid disappointing those who want to be the first on their block with a new toy.

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